Wilder Talismans is closed much of the year, opening bi-annually at the Autumn and Spring equinoxes. 

At this time we open the talisman shop for approximately three weeks to place your orders, which will not begin shipping until after the store closes.

In stock pieces will ship within 2 weeks of the shop closing, while made to order designs will take 4-8 weeks to ship from the time of the shop closing.

We communicate any delays and every order will receive an email advised when it has been dispatched, including tracking information. 

We are a very boutique small batch label and team, and no longer subscribe to the "always available, always fast" time is money system.

With the majority of our designs being made to order going forward, we're able to only produce what is needed and appreciate that our customers share these grounded values and business practices.

If you are anticipating an order from our March-April 2024 Pop-Up, please refer to the below timelines before reaching out:

In Stock/Sale Items - Dispatching by April 26th 2024

Pre-Order Items - Dispatching by June 7th 2024 

Shipping then takes between 4-12 working days within Australia, and up to 30 working days internationally.

 
Additional common Shipping FAQ:

What are the Shipping Charges?
Flat rate of $10AUD Australia-wide and $20AUD International

Do you deliver to PO Box Address?
As we use a courier service, they require physical delivery addresses for all orders, however, if your only option is a PO box, please email us and we will send via Australia Post as a one-off for you :)

Can you deliver to my work address?
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.

What if my order arrives damaged through the post, or faulty in some way?
We want your experience with us to be nothing short of amazing, so we apologise for the inconvenience. Please contact us immediately to investigate the issue, no later than 7 days from receipt of your parcel :: hello@sarahwilder.co
All pieces are inspected before being dispatched, however in the unlikely event that your new talisman is faulty, we will of course replace it if stock is available - or arrange a refund or credit based on the circumstances.
We cannot accept faulty claims on any seconds or sales items where discrepancies have been noted in the listing description.

What are your return policies if I've changed my mind?
As all of our current designs are now made to order, just for you - we cannot accept returns for changes of mind or individual circumstances.
This policy extends to one off, discontinued and sale items as well. 

What if I ordered the wrong size? Can I exchange it?
We strongly urge you to check our sizing guide before ordering your rings to ensure this doesn't happen, as we will be keeping very minimal stock on hand going forward - with each piece being made to order, just for you.
Meaning, it is unlikely that we will have an alternative size on hand to exchange yours with. On the rare occasion that we do - all additional shipping costs will be at the customers expense. In the event that we do not, our Change of Mind Policy will apply.